These Terms & Conditions govern your access to and use of the kgtime platform, including all casino games, sports betting markets, account services, and payment transactions. Please read this document carefully before registering or depositing.
By accessing, registering on, or otherwise using any part of the kgtime platform — including its website, mobile browser interface, games library, sports betting interface, live casino, wallet, and customer support channels — you confirm that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.
If you do not agree with any provision of these Terms & Conditions, you must immediately discontinue all use of kgtime. Continued use of any kgtime service after the effective date of any revision constitutes your acceptance of the revised terms.
Important: These Terms & Conditions constitute a legally binding agreement between you (the player) and kgtime. If you are unsure about any clause, contact kgtime support via live chat before registering or depositing.
2.1 Age Requirement
kgtime is strictly an 18+ platform. You must be at least 18 years of age to register an account, make a deposit, or participate in any real-money game or betting market on kgtime. Age verification is a mandatory step during the registration process. kgtime reserves the right to request government-issued identification documents at any time to verify a player's age. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be forfeited, and the matter may be referred to the relevant authorities.
2.2 Geographic Eligibility
kgtime's primary target market is Bangladesh. By registering, you confirm that you are accessing kgtime from a jurisdiction where online gaming is not explicitly prohibited for you personally. It is your sole responsibility to determine whether your use of kgtime complies with the laws applicable in your location. kgtime makes no representation that its services are lawful in any specific jurisdiction outside its primary operating region.
2.3 One Account Per Player
Each individual player is permitted to hold only one active kgtime account. Creating multiple accounts — whether under the same identity or using different personal details — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all balances held across those accounts.
2.4 Accurate Registration Information
You must provide truthful, accurate, and complete information when registering your kgtime account. This includes your full legal name, date of birth, current residential address, mobile phone number, and any payment method details you register. Providing false information is a material breach of these Terms & Conditions.
3.1 Credential Security
You are solely responsible for maintaining the confidentiality of your kgtime username and password. You must not share your login credentials with any third party under any circumstances. kgtime will never ask for your password via live chat, email, or any other communication channel. Any activity conducted through your account is your responsibility, whether or not it was authorised by you.
3.2 Unauthorised Access
If you suspect that your kgtime account has been accessed without your authorisation, you must notify kgtime support immediately via live chat or by emailing [email protected]. kgtime will investigate the matter and may temporarily suspend the account pending investigation. kgtime is not liable for losses arising from unauthorised access resulting from your failure to maintain credential security.
3.3 Account Verification
kgtime operates a Know Your Customer (KYC) process. You may be required to submit identity verification documents — including a national ID card, passport, driving licence, or utility bill — before your first withdrawal or at any time kgtime deems it necessary for compliance, fraud prevention, or security purposes. Failure to complete KYC verification within a reasonable timeframe may result in withdrawal holds or account suspension.
4.1 Accepted Payment Methods
kgtime accepts deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT / ৳). kgtime does not accept cash deposits or transfers via unregistered third-party agents.
4.2 Minimum and Maximum Transactions
Minimum and maximum deposit and withdrawal limits are displayed within your kgtime account dashboard at the time of transaction. These limits may vary by payment method, account verification status, and promotion eligibility. kgtime reserves the right to adjust transaction limits without prior notice.
4.3 Withdrawal Processing
Withdrawal requests submitted to verified kgtime accounts are processed within 2 to 24 hours under normal operating conditions. Processing times may be extended during periods of high volume, public holidays in Bangladesh (including Eid, Victory Day, Independence Day), or when additional verification is required. kgtime is not responsible for delays caused by third-party payment processors or mobile banking networks.
4.4 Refunds and Chargebacks
All deposits made to kgtime are final once credited to your gaming wallet. kgtime does not issue refunds on funds that have been used for wagering. Any attempt to initiate a chargeback through your bank or payment provider while retaining gaming benefits derived from the disputed deposit constitutes fraud and will result in immediate account termination and legal recovery action.
Note: kgtime never charges fees on deposits. Any charges applied during a deposit transaction are levied by your payment provider, not by kgtime. Contact your bank or mobile banking provider for details on their transaction fees.
5.1 General Bonus Terms
All bonuses, free spins, cashback offers, reload promotions, and tournament prizes offered by kgtime are subject to specific wagering requirements, minimum odds restrictions, eligible game lists, and expiry timeframes. The specific terms for each promotion are published on the relevant promotion page within kgtime and take precedence over these general bonus terms where they differ.
5.2 Wagering Requirements
Unless stated otherwise in a specific promotion's terms, bonus funds credited to your kgtime wallet must be wagered a minimum number of times (the "wagering requirement") before they may be withdrawn as cash. Wagering requirements are calculated on the bonus amount only, unless the promotion explicitly states otherwise. The wagering contribution percentage of each game type is published in the promotion's terms.
5.3 Abuse and Bonus Fraud
kgtime actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim the same promotion, using low-risk betting patterns designed solely to clear wagering requirements without genuine play intent, and coordinating with other players to manipulate bonus outcomes. Any account found to be abusing the bonus system will have its bonuses voided, any winnings derived from abusive play forfeited, and the account permanently suspended.
5.4 Modification and Withdrawal of Promotions
kgtime reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. If a promotion is cancelled, any unclaimed bonus funds associated with that promotion will be removed from player accounts. kgtime will endeavour to provide reasonable advance notice of material changes to ongoing promotions wherever possible.
6.1 Random Number Generation
All casino games available on kgtime — including slots, table games, and virtual games — use certified Random Number Generator (RNG) systems supplied by independently audited third-party game providers including Pragmatic Play, NetEnt, Microgaming, Play'n GO, and Spribe. Game outcomes are determined entirely by the RNG and are not influenced by kgtime or the player. Return-to-player (RTP) percentages for each game are set by the game provider and are disclosed within the game's information panel.
6.2 Live Casino
Live dealer games provided by Evolution Gaming, Pragmatic Play Live, and Ezugi are governed by the rules and procedures of the respective provider. In the event of a technical failure during a live game session, the hand, round, or spin in progress at the time of disconnection may be voided and stakes returned, subject to the provider's specific disconnection policy. kgtime is not responsible for outcomes arising from network interruptions on the player's side.
6.3 Malfunction Policy
In the event of a technical malfunction affecting a game outcome on kgtime — including server errors, game client crashes, or display errors — kgtime reserves the right to void the affected round and return the wagered amount to the player's wallet. Winnings resulting from a clearly erroneous payout caused by a software malfunction are not valid and will not be paid.
7.1 Bet Acceptance
All sports bets placed on kgtime are subject to acceptance at the odds displayed at the time of placement. kgtime reserves the right to refuse, limit, or void any bet at its discretion, including bets placed on clearly erroneous odds resulting from a pricing error. Bets are not confirmed until you receive an on-screen confirmation and a bet reference number.
7.2 In-Play Betting
In-play (live) betting markets on kgtime — covering BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers internationals, and other events — are subject to suspension and price changes throughout the course of the event. kgtime does not guarantee the continuous availability of any in-play market during a match. Bets placed immediately before a market suspension may be voided at kgtime's discretion if the outcome of the relevant incident was known at the time of placement.
7.3 Event Cancellation and Postponement
If a sporting event is cancelled, abandoned, or postponed and not completed within 48 hours of its originally scheduled start time, all bets on that event will be voided and stakes returned to player wallets. In multi-leg accumulator bets, a voided selection will be treated as a non-runner and the accumulator recalculated accordingly.
7.4 Match-Fixing and Integrity
Betting on events where there is a known or suspected attempt to manipulate the outcome is strictly prohibited. kgtime cooperates with sporting integrity bodies and reserves the right to withhold payment on bets where match-fixing or corruption is suspected pending investigation. Accounts found to have placed bets based on insider knowledge of fixed outcomes will be permanently suspended and all funds forfeited.
kgtime is committed to promoting safe and responsible gaming among all players. The platform provides a suite of responsible gaming tools accessible from every player's account dashboard, including deposit limits (daily, weekly, and monthly), session time reminders, self-exclusion (temporary or permanent), and full betting and transaction history review.
If you feel that gambling is negatively affecting your finances, relationships, or mental health, you are encouraged to contact kgtime's live support team immediately. You may also visit the Responsible Gaming page for detailed guidance, self-assessment tools, and external support resources. kgtime takes problem gambling seriously and will never market to a player who has requested self-exclusion.
18+ Only: kgtime strictly prohibits gambling by persons under the age of 18. If you are aware of an underage individual accessing kgtime, please contact [email protected] immediately.
The following activities are strictly prohibited on kgtime and constitute grounds for immediate account termination, forfeiture of funds, and potential legal action:
kgtime reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in circumstances including but not limited to: breach of these Terms & Conditions, suspected fraud or money laundering, failure to complete KYC verification, and activity inconsistent with normal recreational play.
Upon termination of an account for breach, all bonus balances and winnings derived from prohibited conduct will be forfeited. Real-money balances deposited by the player (net of any bonuses and winnings subject to forfeiture) may be returned at kgtime's discretion following a compliance review. Players wishing to voluntarily close their accounts may do so by contacting live support at any time.
All content on the kgtime platform — including the kgtime brand name, logo, website design, software, graphics, game interfaces, text, promotional materials, and structural layout — is the intellectual property of kgtime or its licensed third-party providers. You are granted a limited, non-exclusive, non-transferable licence to access and use kgtime solely for your personal, non-commercial entertainment purposes.
You may not reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any kgtime content without express written permission from kgtime. Unauthorised use of kgtime's intellectual property may result in civil and criminal liability.
To the maximum extent permitted by applicable law, kgtime's aggregate liability to any player for any claim arising from or related to these Terms & Conditions or the use of the kgtime platform shall not exceed the total amount deposited by that player in the 30 days immediately preceding the event giving rise to the claim.
kgtime shall not be liable for: indirect, incidental, or consequential damages; loss of profits or winnings caused by technical malfunctions outside kgtime's reasonable control; losses arising from internet connectivity failures, mobile network outages, or device-level issues on the player's side; or any interruption to gaming services caused by scheduled maintenance, emergency security patches, or force majeure events.
kgtime makes no warranty that the platform will be continuously available, error-free, or free of viruses or other harmful components. Players access kgtime at their own risk and are responsible for maintaining appropriate security on their own devices.
kgtime collects, stores, and processes player personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering a kgtime account, you consent to the collection and processing of your personal data as described in the Privacy Policy.
kgtime uses 256-bit SSL encryption to protect data in transit. Player passwords are stored in hashed form and are never accessible in plain text to kgtime staff. Payment details submitted during deposit and withdrawal transactions are tokenised and are not stored on kgtime servers beyond the duration required to complete the transaction.
kgtime reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered players via a notification displayed upon login and, where practicable, via email to the address registered on the account. The effective date of the revised Terms & Conditions will be updated at the top of this page.
If you do not agree with any amended terms, you must stop using kgtime and may request account closure via live support. Continued use of kgtime following the effective date of any revision constitutes your acceptance of the updated Terms & Conditions.
If you have a complaint or dispute regarding kgtime's services, games, payments, or the application of these Terms & Conditions, you should first contact kgtime's customer support team via live chat (available 24/7, average response time 2–5 minutes) or by emailing [email protected]. kgtime will acknowledge your complaint within 24 hours and endeavour to resolve it within 5 business days.
kgtime aims to resolve all player disputes fairly and transparently. In cases where a resolution cannot be reached through direct communication, kgtime may, at its discretion, refer the matter to an independent third-party dispute resolution body. The decision of such a body, where applicable, will be binding on kgtime.
Support Contact: Live chat is available 24 hours a day, 7 days a week. Support email: [email protected] (plain text — not a clickable link). Average response time: 2–5 minutes via live chat.
All players must be aged 18 or above. Age verification is mandatory and may be requested at any time.
Deposits and withdrawals via bKash, Nagad, Rocket, Upay, and major banks — all processed through encrypted, tokenised channels.
All data in transit on kgtime is protected by 256-bit SSL encryption. Passwords are hashed. Payment details are never stored.
Deposit limits, session reminders, and self-exclusion are available to all players directly from the account dashboard.
Questions about these terms? Reach the kgtime support team via live chat any time — 24 hours a day, 7 days a week.
Your personal data is protected under the kgtime Privacy Policy, incorporated by reference into these Terms & Conditions.
Our support team is available 24/7 to help with any questions about these Terms & Conditions, your kgtime account, or any game on the platform.